Privacy Policy

Last Updated: December 2024

1. Introduction

Dageno ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

Account Information: Name, email, company, phone number, payment information
Profile Data: Subscription tier, usage preferences, API keys
Communication Data: Emails, support tickets, feedback, survey responses

2.2 Information Collected Automatically

Usage Data: Pages visited, features used, time spent, actions performed
Device Information: Browser type, IP address, device type, operating system
Cookies & Tracking: Session data, preferences, analytics

2.3 Third-Party Data

We may receive information from Google, ChatGPT, Perplexity, Gemini, and other AI platforms to provide our services (brand mentions, rankings, citations).

3. How We Use Your Information

We use collected information to:

Provide, maintain, and improve our Services
Process payments and manage subscriptions
Send transactional emails (confirmations, updates, alerts)
Respond to your inquiries and support requests
Analyze usage patterns and optimize performance
Comply with legal obligations
Detect and prevent fraud or security issues
Send marketing communications (with your consent)

We do not sell your personal data. We may share information with:

Service Providers: Payment processors, hosting providers, analytics tools
Business Partners: AI platforms (ChatGPT, Perplexity, Gemini) to fetch your brand data
Legal Requirements: Law enforcement or regulators when legally required
Business Transfer: In case of merger, acquisition, or bankruptcy

5. Data Retention

Active Accounts: We retain data while your account is active
Deleted Accounts: Data is retained for 30 days, then permanently deleted
Backups: Backup copies may be retained for up to 90 days
Legal Holds: Data may be retained longer if required by law

6. Data Security

We implement industry-standard security measures:

SSL/TLS encryption for data in transit
Password hashing and encryption at rest
Regular security audits and penetration testing
Access controls and employee training
Incident response procedures

However, no security is 100% guaranteed. Use strong passwords and report suspected breaches immediately.

7. Your Rights & Choices

Right to access your personal data
Right to correct inaccurate information
Right to delete your data (right to be forgotten)
Right to restrict processing
Right to data portability
Right to object to processing

You can disable cookies in your browser settings. Note: Some features may not work properly without them.

7.3 Marketing Communications

You can unsubscribe from marketing emails via the unsubscribe link in any email.

8. Children's Privacy

Our Services are not intended for users under 13 years old. We do not knowingly collect data from children. If we discover we've collected data from a child, we will delete it immediately.

9. International Data Transfers

We are based in Singapore. Your data may be transferred to and processed in Singapore or other countries. By using our Services, you consent to such transfers. We ensure appropriate safeguards (Standard Contractual Clauses, etc.).

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or a prominent notice on our website. Your continued use after changes constitutes acceptance.

12. Contact Us

For privacy concerns or to exercise your rights, contact:

Dageno
Singapore
Email: privacy@dageno.ai
Response Time: 30 days